Terms of Service

1. Introduction

Welcome to the Charles & Kiyo Travel and Tours website. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully. If you do not agree to these terms, you should not access or use this site.

2. Services Offered

Charles & Kiyo Travel and Tours provides bespoke local and international travel and tours planning services, specializing in:

• Hotel Bookings: Reserving hotel accommodation on behalf of clients.
• Transport Arrangements: Coordinating air travel, ground transport, car hires, and airport transfers.
• Custom Packages: Curating tailor-made local (Kenyan) safari and international holiday itineraries.

3. Bookings & Enquiries

Any booking request or travel enquiry submitted through the website is subject to availability and does not constitute a binding booking contract until confirmed directly by us.

We will communicate with you directly via email, phone, or WhatsApp to verify details, secure availability with partners, and issue official confirmations.

4. Pricing

All package rates or services quotes are communicated directly to you based on your custom requirements. We prioritize transparent pricing with no hidden costs.

Quotes are subject to changes based on seasonal fluctuations, third-party provider adjustments, and availability at the time of final booking.

5. Cancellations

Cancellation policies vary depending on the specific hotels, airlines, and third-party transport operators involved in your package.

All cancellation requests are handled case-by-case. Please contact us directly as soon as possible if you need to modify or cancel your booking. Any refund or credit is subject to the policies of our underlying service providers.

6. User Accounts

If you create a member account on our site, you are responsible for maintaining the confidentiality of your credentials and account security. You agree to notify us immediately of any unauthorized use of your account or other security breaches.

7. Limitation of Liability

Charles & Kiyo Travel and Tours acts strictly as an agent for airlines, hotels, transport operators, and other independent travel suppliers.

We are not liable for any injury, damage, loss, accident, delay, or irregularity which may be caused by any company or person engaged in conveying passengers or carrying out travel arrangements, nor are we liable for third-party provider issues such as cancellations, overbookings, strikes, or acts of God.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the Laws of the Republic of Kenya. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the Kenyan courts.

9. Contact Us

If you have any questions or require clarification regarding these Terms of Service, please contact us at:

Charles & Kiyo Travel and Tours
Email: ckwjojotours@gmail.com
Nairobi, Kenya