Privacy Policy

1. Introduction

Welcome to Charles & Kiyo Travel and Tours ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and store your information when you use our website or services.

By visiting our website or using our services, you consent to the data practices described in this policy. If you do not agree with any terms in this policy, please discontinue use of our site and services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you submit enquiries, or when you book travel arrangements.

The personal information we collect may include:

• Contact Details: Your full name, email address, phone number, and mailing address.
• Travel Details: Destination interest, service type, preferred travel dates, and number of travelers.
• Communication Content: Any message details, requests, or questions you submit to us via our contact forms.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes, including:

• Processing Enquiries: To respond to form submissions and provide customized travel package information.
• Fulfilling Bookings: To request hotel bookings and coordinate transport arrangements on your behalf.
• Communication: To contact you regarding updates, travel advisories, or answers to your customer support queries.

4. Data Storage and Security

Your personal data is securely stored within our data infrastructure hosted on Supabase. Supabase utilizes industry-standard encryption and physical security measures to protect database records from unauthorized access, modification, or deletion.

While we implement robust safeguards to protect your personal information, no transmission over the internet or database storage system can be guaranteed 100% secure.

5. Third Parties

We do not sell, rent, or trade your personal information. We only share information with third parties to facilitate your travel bookings (e.g. transport providers and hotels).

Note on Payments: Direct payment processing is a planned future integration. Once launched, transactions will be handled securely through Paystack. We will not store any credit card numbers or raw bank credentials on our servers.

6. Cookies

Our website utilizes minimal cookies. We only use functional cookies necessary for site navigation and maintaining active sessions (e.g., keeping you logged into your member dashboard). We do not run intrusive tracking or advertising cookies.

7. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any inaccuracies, or request the deletion of your account and personal data from our databases. To exercise these rights, please contact us directly using the details provided below.

8. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:

Charles & Kiyo Travel and Tours
Email: ckwjojotours@gmail.com
Nairobi, Kenya